The Sports Shop 32 High Street Folkestone Kent CT19 5JY INSERT TODAY'S DATE Mr John Smith 33 The Glades Folkestone Kent CT20 2PR Dear Mr Smith Ref: your order KIT003 Thank you for the order that you have placed for the full team kit. We wish to confirm that the order will consist of: Item Quantity Red and white striped jersey (size large) 12 White shorts (size large) 12 Pair of red socks with white trim (size 6-12) 12 We envisage that the delivery time on this order will be approximately 3 weeks from the date of this letter, however please be aware that we have experienced a slight delay on recent similar orders and there is a possibility that the order may take an additional 2 weeks beyond the expected date. We can confirm that you will be invoiced for the full amount of £195 plus VAT after the order has been received. Once again we thank you for your custom and should there be any problems with your order then please do not hesitate to contact me during office hours on 01303 123456. Yours sincerely Mr P Jones Assistant Manager